企业如何组建自身的呼叫中心
作者：admin 来源：本站 发布时间：2017-11-06 14:28:42
建呼叫中心需要依据企业发展战略从而才能确定呼叫中心的终方案，使呼叫中心成为企业战略的一个组成部分。现代企业为了自身的长期发展，越来越关注客户的终身价值。
The call center needs to base on the enterprise development strategy so as to determine the final solution of the call center, and make the call center an integral part of the enterprise strategy. Modern enterprises pay more and more attention to the customer's lifelong value for their own long-term development.
1、总体规划阶段需要明确组建呼叫中心的究竟为了什么?是为顾客提供综合管理服务方案，还是销售产品。还要了解目标客户的分布情况如何，计划投资多少等。呼叫中心的建设规模，应根据企业发展战略确定呼叫中心的目标，使呼叫中心成为企业战略的一个组成部分。
1, in the overall planning stage, first of all need to clear what is the purpose of establishing a call center, is to provide customers with integrated management services program, or sales products?. We also need to know how the target customers are distributed and how much they plan to invest. The construction scale of call center should be based on enterprise development strategy to determine the target of call center, and make call center become an integral part of enterprise strategy.
2、收集信息阶段信息的来源大体上可以分为三种：传统媒体、供应商和因特网。其中，因特网作为第四媒体，信息量大，内容非常丰富。可以通过使用各种搜索工具，结合适当的关键词，寻找到需要的信息。搜索也是一个学习的过程，通过不断调整搜索方法和关键词，可以逐渐地接近终的答案。在建设之前，充分了解信息，可以避免决策上的风险。
2. The sources of information can be divided into three categories: traditional media, suppliers and the internet. Among them, the Internet as the fourth media, the amount of information, content is very rich. You can find the information you need by using various search tools and combining appropriate keywords. Search is also a learning process, by constantly adjusting search methods and keywords, you can gradually approach the final answer. Prior to construction, full understanding of the information can avoid the risk of decision-making.
3、设计业务流程企业使用呼叫中心，不仅仅只是简单地在目前的业务流程上增加一个技术层。成功的CTI应用，应该将技术改造和业务流程的重新设计紧密结合，根据目标来改造业务流程，或者是建立新的业务流程。
3, the design of business processes, the use of call centers, not just simply in the current business process to add a technical layer. Successful CTI applications should combine technology transformation with business process redesign, transform business processes according to goals, or create new business processes.
相信看了上面的介绍，您定会心动，要了解更多的内容，欢迎您进店或电话咨询更多信息，期待您的到来。
Believe that the above introduction, you will certainly heartbeat, to understand more content, welcome you into the shop or telephone consultation more information, looking forward to your arrival.
The call center needs to base on the enterprise development strategy so as to determine the final solution of the call center, and make the call center an integral part of the enterprise strategy. Modern enterprises pay more and more attention to the customer's lifelong value for their own long-term development.
1、总体规划阶段需要明确组建呼叫中心的究竟为了什么?是为顾客提供综合管理服务方案，还是销售产品。还要了解目标客户的分布情况如何，计划投资多少等。呼叫中心的建设规模，应根据企业发展战略确定呼叫中心的目标，使呼叫中心成为企业战略的一个组成部分。
1, in the overall planning stage, first of all need to clear what is the purpose of establishing a call center, is to provide customers with integrated management services program, or sales products?. We also need to know how the target customers are distributed and how much they plan to invest. The construction scale of call center should be based on enterprise development strategy to determine the target of call center, and make call center become an integral part of enterprise strategy.
2、收集信息阶段信息的来源大体上可以分为三种：传统媒体、供应商和因特网。其中，因特网作为第四媒体，信息量大，内容非常丰富。可以通过使用各种搜索工具，结合适当的关键词，寻找到需要的信息。搜索也是一个学习的过程，通过不断调整搜索方法和关键词，可以逐渐地接近终的答案。在建设之前，充分了解信息，可以避免决策上的风险。
2. The sources of information can be divided into three categories: traditional media, suppliers and the internet. Among them, the Internet as the fourth media, the amount of information, content is very rich. You can find the information you need by using various search tools and combining appropriate keywords. Search is also a learning process, by constantly adjusting search methods and keywords, you can gradually approach the final answer. Prior to construction, full understanding of the information can avoid the risk of decision-making.
3、设计业务流程企业使用呼叫中心，不仅仅只是简单地在目前的业务流程上增加一个技术层。成功的CTI应用，应该将技术改造和业务流程的重新设计紧密结合，根据目标来改造业务流程，或者是建立新的业务流程。
3, the design of business processes, the use of call centers, not just simply in the current business process to add a technical layer. Successful CTI applications should combine technology transformation with business process redesign, transform business processes according to goals, or create new business processes.
相信看了上面的介绍，您定会心动，要了解更多的内容，欢迎您进店或电话咨询更多信息，期待您的到来。
Believe that the above introduction, you will certainly heartbeat, to understand more content, welcome you into the shop or telephone consultation more information, looking forward to your arrival.
