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呼叫中心智能路由的应用

作者:admin 来源:本站 发布时间:2017-11-20 11:43:58
呼叫中心在国内历经十几年的发展,技术不断成熟。同时,企业对呼叫中心的认知和需求也愈加成熟和普及,到目前为止,中小企业对呼叫中心的不同程度使用的普及率也有了较大幅度的提升。
The call center has been developing in China for more than ten years, and the technology has been mature. At the same time, the awareness and demand of the call center are becoming more mature and popular. So far, the popularity of the call center in different degrees has also been greatly improved.
有近几十万家企业,以不同形式应用呼叫中心服务于客户或进行营销等工作。而呼叫中心从十年前的昂贵成本中心到今天普及到中小企业的简单易用的通信管理工具,它的普及,与呼叫中心的托管式服务或呼叫中心电信运营模式息息相关。
There are nearly tens of thousands of enterprises, using different forms of call center to serve customers or marketing work. The call center, from the expensive cost center ten years ago to today's small and medium-sized enterprise communication management tools, its popularity, and the call center hosting service or call center telecom operation mode is closely related.

托管运营模式的诞生和普及,使得中小企业群体能够快速零成本拥有呼叫中心,使用中付费的服务方式使得中小企业降低了投入风险,同时也让运营服务商能够在快速扩大客户规模的规模化服务中共享资源、提高投资利用价值进而找到了盈利模式。
Managed operation mode of birth and popularity, the group of small and medium-sized enterprises can quickly zero cost has a call center, the use of paid service makes the small and medium enterprises to reduce investment risk, but also allow operators to scale services in the rapid expansion of the scale of customers in the sharing of investment value in use and then find a profit model to improve the resources and.
无论模式的创新还是技术的创新,想得到市场的认可、客户的认可,根本所在还是要踏踏实实做客户需要的东西,概念的创新能够赢得短暂的关注,而若想赢得客户的信赖需要的是站在客户的角度为其提供他所需要的东西,同时竭尽所能,做好它,长久地做好它,长久持续的专注打造的,才能够给客户带来真正的价值。
No matter the innovation or technology innovation mode, want to get recognition, customer market recognition, fundamental or to get customers need to do things, the concept of innovation to win the short notice, but if you want to win the trust of customers need is to stand in the customer's angle to provide what he needs, at the same time as the to do it, do it for a long time, lasting attention to create a professional, can bring real value to the customer.
如有需要,欢迎新老客户前来选购!我们本着质优价廉的宗旨来为您提供产品和服务。真诚期待与您合作!
If necessary, welcome new and old customers to come to buy! We are in line with the purpose of quality and cheap to provide you with products and services. Sincerely look forward to working with you!

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