呼叫中心系统对于电子行业的作用

E-commerce usually refers to a wide range of business around the world trade activities, the Internet and open network environment, based on Browser / server applications, both buyers and sellers are not met for various business activities, a new business model for consumers online shopping, online transactions and online merchants and electronic payment all kinds of business activities, trading activities, financial activities and related service activities.

电子商务是利用微电脑技术和网络通讯技术进行的商务活动。各国政府、学者、企业界人士根据自己所处的地位和对电子商务参与的角度和程度的不同，给出了许多不同的定义。但是，电子商务不等同于商务电子化。

E-commerce is a business activity using microcomputer technology and network communication technology. Governments, scholars and business people have given many different definitions according to their status and the angle and degree of participation in e-commerce. However, e-commerce is not equivalent to business electronization.

电子商务是以商务活动为主体，以计算机网络为基础，以电子化方式为手段，在法律许可范围内所进行的商务活动过程。

E-commerce is a business transaction process based on business activities, based on the computer network and electronically.

济南呼叫中心系统已经成为电子商务领域不可或缺的一部分，呼叫中心系统对于电子商务的作用主要是处理投诉、语音交互等。对于团购网、餐饮点评网这样的“网络+电话”销售模式，因为需要进行VoIP处理以及系统切换等功能，就需要采用基于IP一体化的呼叫中心系统，才可以应对更大流量，更稳定的实现多种跨平台功能。而对电话营销和服务有更大需求，特定时段瞬间流量激增，并且需要与多个其他系统进行对接的平台。

The call center system in Ji'nan has become an indispensable part of the e-commerce field. The role of the call center system for e-commerce is mainly to deal with complaints, voice interaction and so on. For the group purchase network, catering to comment on a net such "network + phone sales model, because of the need for VoIP processing and system switching and other functions, requires the use of call center system based on integration of IP, can deal with more traffic, more stable cross platform to achieve a variety of functions. There is a greater demand for telemarketing and service, a sudden increase in a specific period of time and a platform for docking with many other systems.

我们一直来都争取为客户提供更的服务，有广大客户的信任与支持，我们才会做得更好，走的更远，为客户们送去理想的产品，期待与您携手共创美好未来！

We have been striving to provide customers with more perfect services, with the trust and support of our customers. We will do better and go farther, send our customers the ideal products, and look forward to working with you to create a better future.