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呼叫中心系统的主要作用

作者:admin 来源:本站 发布时间:2018-03-05 16:36:57
呼叫中心系统的定位大致分为两种:一是直接利润中心,二是客户服务。呼叫中心的根本市场目标应定位于老顾客的保留和新顾客的发展上,是间接的利润产生基地。它应根据企业战略和市场需求在售前,售中,售后各个与顾客接触的环节上设定服务项目,总体可划分为接入服务和呼出服务两大类别。
The location of the call center system is roughly divided into two kinds: one is the direct profit center, and the two is customer service. The basic market target of the call center should be located on the reservation of the old customers and the development of the new customers, which is the base of the indirect profit. It should set up service items according to enterprise strategy and market demand before selling, selling, and after contacting with customers, which can be generally divided into two categories: access service and exhalation service.
济南呼叫中心系统为接入呼叫中心的用户提供产品导购服务。呼叫中心此时的作用是宣传企业产品,为对企业产品有兴趣的消费者提供产品导购宣传服务。呼叫中心的用户提供产品相关指导服务。
The Ji'nan call center system provides a product guide for the users who have access to the call center. The function of the call center at this time is to publicize the products of the enterprise, and provide the product guidance and propaganda service for the consumers who are interested in the enterprise products. The call center users provide product related guidance services.
济南呼叫中心系统接入呼叫中心的用户进行服务登记。接收请求服务,维修的相关信息。为接入呼叫中心的用户提供电话订购服务。
The Ji'nan call center system has access to the call center users for service registration. Receive request service, maintenance related information. A telephone ordering service is provided for the users who have access to the call center.
济南呼叫中心系统的用户提供其他方面的信息咨询服务。作为企业自己的窗口,接受关心,关注企业发展的各界人士和消费者的来电,解答与企业发展,建设,文化等方面相关信息。
The users of the Ji'nan call center system provide other information consulting services. As an enterprise recommends its own window, it can receive calls from all walks of life and consumers concerned about the development of enterprises, and answer related information about enterprise development, construction, culture and so on.
本文由济南呼叫中心系统友情奉献,更多有关的知识请点击:http://www.yehwooyeh.com我们将用的技术,真诚的态度,为您提供为的服务。我们将会陆续向大家奉献,敬请期待。
This article is from the Ji'nan call center system, giving more knowledge. Please click: http://www.yehwooyeh.com, we will provide you with the most advanced technology and the most sincere attitude to provide you with the most comprehensive service. We will continue to contribute to you and look forward to it.

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