呼叫中心的运用范围及功能
作者：admin 来源：本站 发布时间：2018-03-23 17:10:14
对于呼叫中心的建设模式，目前有外包、自建以及托管型呼叫中心三种方式，其各自有适应的用户群体及业务范畴，呼叫中心系统功能：三者在呼叫中心系统功能上基本一致，没有本质区别。
For the call center construction mode, outsourcing, and currently has built a call center in three ways, which have their own user groups and business scope of adaptation, call center system functions: three are basically the same in the call center system function, there is no essential difference.
呼叫中心已经广泛地应用在市政、公安、交管、邮政、电信、银行、保险、证券、电力、IT和电视购物等行业，以及所有需要利用电话进行产品行销、服务与支持的大型企业，使企业的客户服务与支持和增值业务得以实现，并极大地提高了相应行业的服务水平和运营效率。
The call center has been widely used in municipal, public security, traffic management, postal services, telecommunications, banking, insurance, securities, electric power, IT and television shopping industry, and large enterprises all need product marketing, service and support the use of the telephone, the enterprise customer service and support and value-added services can be achieved and greatly improve the corresponding industry service levels and operating efficiency.
系统主要功能
Main functions of the system
1、灵活多样的IVR语音导航功能
1, flexible and diverse IVR voice navigation function
可拫据用户需要设罝多组多层级的导航内容，如按1咨询，按2销售， 按3售后服务，按4投诉等。各客服人员就可接到相应的电话。
But under the need to set up multiple user navigation content placement multi-level group, such as the 1 consultation, according to 2 of sales, by 3 customer service service, according to the 4 complaints. The customer service personnel can receive the corresponding telephone.
2、话务员排队
2. Operator queuing
自动将熟悉的话务员分配给客户。
Automatically assigns the most familiar operator to the customer.
3、全程录音
3. Recording the whole course
存在服务器数据库中，有权限的人才可以调听。
In the server database, the privileged talent can be heard.
我们以优良的产品，的服务，可靠的信誉，为您的事业成功助一臂之力，竭诚欢迎各界同仁惠顾洽谈业务！
With excellent products, perfect service and reliable reputation, we will help you successfully, and sincerely welcome all the colleagues from all walks of life to negotiate business.
For the call center construction mode, outsourcing, and currently has built a call center in three ways, which have their own user groups and business scope of adaptation, call center system functions: three are basically the same in the call center system function, there is no essential difference.
呼叫中心已经广泛地应用在市政、公安、交管、邮政、电信、银行、保险、证券、电力、IT和电视购物等行业，以及所有需要利用电话进行产品行销、服务与支持的大型企业，使企业的客户服务与支持和增值业务得以实现，并极大地提高了相应行业的服务水平和运营效率。
The call center has been widely used in municipal, public security, traffic management, postal services, telecommunications, banking, insurance, securities, electric power, IT and television shopping industry, and large enterprises all need product marketing, service and support the use of the telephone, the enterprise customer service and support and value-added services can be achieved and greatly improve the corresponding industry service levels and operating efficiency.
系统主要功能
Main functions of the system
1、灵活多样的IVR语音导航功能
1, flexible and diverse IVR voice navigation function
可拫据用户需要设罝多组多层级的导航内容，如按1咨询，按2销售， 按3售后服务，按4投诉等。各客服人员就可接到相应的电话。
But under the need to set up multiple user navigation content placement multi-level group, such as the 1 consultation, according to 2 of sales, by 3 customer service service, according to the 4 complaints. The customer service personnel can receive the corresponding telephone.
2、话务员排队
2. Operator queuing
自动将熟悉的话务员分配给客户。
Automatically assigns the most familiar operator to the customer.
3、全程录音
3. Recording the whole course
存在服务器数据库中，有权限的人才可以调听。
In the server database, the privileged talent can be heard.
我们以优良的产品，的服务，可靠的信誉，为您的事业成功助一臂之力，竭诚欢迎各界同仁惠顾洽谈业务！
With excellent products, perfect service and reliable reputation, we will help you successfully, and sincerely welcome all the colleagues from all walks of life to negotiate business.
