客户服务呼叫中心系统主要特点
作者：admin 来源：本站 发布时间：2017-06-26 15:51:44
近年来，商品竞争已转向企业竞争，服务成为竞争的重要手段。随着电信市场的发展与扩大，以及电话资费的调整；固定电话，移动电话及因特网得到了越来越广泛的应用。
In recent years, commodity competition has turned to brand competition, and service has become an important means of competition. With the development and expansion of telecom market and the adjustment of telephone tariff, fixed telephone, mobile phone and Internet have been used more and more widely.
对企业来说，充分利用电信资源，拓宽服务范围，满足客户需求，为公司带来更大的利润，是当前的发展方向。 所以，在当今科技发展的时代，客户服务呼叫中心系统也因此而产生了，在客户心中塑造一个服务周到，工作的良好企业形象是当今企业追求的目标。
For enterprises, it is the current development direction to make full use of Telecom resources, broaden the scope of services, fully meet customer needs and bring greater profits for the company. So, in today's era of science and technology development, customer service call center system has resulted in the minds of customers, create a thoughtful service, good corporate image is the efficient pursuit of business objectives.
客户服务呼叫中心的选择因素：
Customer service call center selection factors:
在呼叫中心系统的选型中，要关注系统的稳定性能。稳定性的要求体现在两个方面，即不间断运行的要求和性能的要求。很多呼叫中心，都是要求7*24小时不间断运行的，要求呼叫中心系统的稳定性很高，任何一个功能极大丰富的企业呼叫中心，只要稳定性不够，都不能让客户满意。
In the selection of call center system, we must pay attention to the stability of the system first. Stability requirements are expressed in two areas: requirements for uninterrupted operation and performance requirements. Many call centers are required 7*24 hours of uninterrupted operation, the stability requirements of call center system is very high, greatly enriched any function call center of enterprise, as long as the lack of stability, can make the customer satisfied.
呼叫中心中很多部分的稳定性要求很高，包括以下部分：
The stability of many parts of the call center is very high, including the following:
1、硬件如果发生故障，电话无法打进呼叫中心；
1, if the hardware fails, the phone can not enter the call center;
2、CTI服务器如果发生故障，所有电话相关的软件无法工作；
2, if the CTI server fails, all phone related software can not work;
3、ACD如果发生故障，所有电话无法分配到坐席，也就是客户无法和坐席通话；
3, ACD, if there is a fault, all the phone can not be assigned to the seat, that is, customers can not speak with the seat;
4、IVR如果发生故障，所有电话进入呼叫中心后，无法听到自动语音，想和坐席通话也不可能；
4, IVR, if there is a fault, all calls into the call center, can not hear the automatic voice, and it is impossible to talk to the seat;
5、录音服务器如果发生故障，所有电话录音都没有了，对于电话营销的公司，录音丢失意味着销售成果的丢失。
5, if the recording server fails, all phone recordings are gone, and for telemarketing companies, recording loss means loss of sales results.
本文由济南呼叫中心系统友情奉献,更多有关的知识请点击:http://www.yehwooyeh.com我们将用的技术，真诚的态度,为您提供为的服务。更多有关的知识我们将会陆续向大家奉献，敬请期待！
This article from Ji'nan call center system friendship dedication, more relevant knowledge, please click: http://www.yehwooyeh.com, we will use the most advanced technology, the most sincere attitude, to provide you with the most comprehensive services. More knowledge, we will continue to dedicate to you, please look forward to!
In recent years, commodity competition has turned to brand competition, and service has become an important means of competition. With the development and expansion of telecom market and the adjustment of telephone tariff, fixed telephone, mobile phone and Internet have been used more and more widely.
对企业来说，充分利用电信资源，拓宽服务范围，满足客户需求，为公司带来更大的利润，是当前的发展方向。 所以，在当今科技发展的时代，客户服务呼叫中心系统也因此而产生了，在客户心中塑造一个服务周到，工作的良好企业形象是当今企业追求的目标。
For enterprises, it is the current development direction to make full use of Telecom resources, broaden the scope of services, fully meet customer needs and bring greater profits for the company. So, in today's era of science and technology development, customer service call center system has resulted in the minds of customers, create a thoughtful service, good corporate image is the efficient pursuit of business objectives.
客户服务呼叫中心的选择因素：
Customer service call center selection factors:
在呼叫中心系统的选型中，要关注系统的稳定性能。稳定性的要求体现在两个方面，即不间断运行的要求和性能的要求。很多呼叫中心，都是要求7*24小时不间断运行的，要求呼叫中心系统的稳定性很高，任何一个功能极大丰富的企业呼叫中心，只要稳定性不够，都不能让客户满意。
In the selection of call center system, we must pay attention to the stability of the system first. Stability requirements are expressed in two areas: requirements for uninterrupted operation and performance requirements. Many call centers are required 7*24 hours of uninterrupted operation, the stability requirements of call center system is very high, greatly enriched any function call center of enterprise, as long as the lack of stability, can make the customer satisfied.
呼叫中心中很多部分的稳定性要求很高，包括以下部分：
The stability of many parts of the call center is very high, including the following:
1、硬件如果发生故障，电话无法打进呼叫中心；
1, if the hardware fails, the phone can not enter the call center;
2、CTI服务器如果发生故障，所有电话相关的软件无法工作；
2, if the CTI server fails, all phone related software can not work;
3、ACD如果发生故障，所有电话无法分配到坐席，也就是客户无法和坐席通话；
3, ACD, if there is a fault, all the phone can not be assigned to the seat, that is, customers can not speak with the seat;
4、IVR如果发生故障，所有电话进入呼叫中心后，无法听到自动语音，想和坐席通话也不可能；
4, IVR, if there is a fault, all calls into the call center, can not hear the automatic voice, and it is impossible to talk to the seat;
5、录音服务器如果发生故障，所有电话录音都没有了，对于电话营销的公司，录音丢失意味着销售成果的丢失。
5, if the recording server fails, all phone recordings are gone, and for telemarketing companies, recording loss means loss of sales results.
本文由济南呼叫中心系统友情奉献,更多有关的知识请点击:http://www.yehwooyeh.com我们将用的技术，真诚的态度,为您提供为的服务。更多有关的知识我们将会陆续向大家奉献，敬请期待！
This article from Ji'nan call center system friendship dedication, more relevant knowledge, please click: http://www.yehwooyeh.com, we will use the most advanced technology, the most sincere attitude, to provide you with the most comprehensive services. More knowledge, we will continue to dedicate to you, please look forward to!
