济南呼叫中心系统从四个方面考虑用户需求
作者：admin 来源：本站 发布时间：2017-06-30 10:35:25
1、呼叫中心网络及管理分析：
1. Analysis of call center network and security management:
济南呼叫中心系统考虑进行网络性能管理、网络配置管理、系统防范、数据备份与恢复、系统容灾管理等的需求。它一般包括网络管理子系统、防范子系统、数据备份子系统、容灾子系统。
Ji'nan call center system focuses on network performance management, network configuration management, system security protection, data backup and recovery, system disaster management and so on. It usually includes network management subsystem, security guard subsystem, data backup subsystem and disaster recovery subsystem.
2、济南呼叫中心系统业务处理及管理分析：
2, Ji'nan call center system business processing and management analysis:
此部分考虑应用业务逻辑的处理和调度需求，考虑向客服系统的使用者提供所有业务层面的应用功能，并通过通信服务代理与数据库和外部系统打交道。它包括座席桌面应用子系统、业务逻辑处理子系统、运营管理子系统和通讯服务子系统，分别实现座席桌面应用、业务逻辑处理、应用管理和通讯等的需求。
This part focuses on processing and scheduling requirements of application business logic, consider providing application function of all service level to the customer service system for users, and through the communication service agent with database and dealing with external systems. It includes the agent desktop application subsystem, business logic processing subsystem, management subsystem and communication subsystem service, realize the agent desktop applications, business logic processing, application management and communication needs.
3、济南呼叫中心系统分析：
3, Ji'nan call center system analysis:
此部分考虑用户的呼叫接入和呼出、呼叫转接处理需求，分析提供电话、传真、信函、Web、EMAIL、WAP、短信、视频等方式的接入选择。考虑分析用户呼叫要求和数据，将该数据传递给业务处理和业务管理系统，同时接收业务处理和业务管理系统的交换请求，对各种电话交换资源、语音资源、传真资源、座席资源等进行统一管理和调度分配，进行呼叫的排队和交换。
This section focuses on the user's call access and call out, call forwarding processing needs, analysis of the telephone, fax, letters, Web, EMAIL, WAP, SMS, video and other access options. Analysis of user requirements and call data, the data will be transferred to the business processing and business management system, at the same time receiving exchange business processing and business management system for all kinds of requests, telephone exchange resources, voice resources, resources, resources such as fax seats for unified management and scheduling, queuing and switching call.
4、呼叫中心平台数据存储及分析分析：
4 、 data storage and analysis of call center platform:
此部分考虑系统中的大部分重要数据存储的需求，并对这些数据进行数据库层的处理；同时利用数据挖掘和数据仓库的技术提供OLAP数据分析处理、数据挖掘等操作的需求。它一般包括数据存储处理子系统、数据分析中心子系统两个部分。
In this part, considering the most important data in the storage system needs, and deal with the database layer of these data; demand at the same time the use of data mining and data warehouse technology provides OLAP data analysis and processing, data mining and other operations. It usually consists of two parts: data storage processing subsystem and data analysis center subsystem.
公司以良好的企业信誉,一流的品质,热诚的服务,取得了良好的业绩.在国内同行业中享有较高的知名度,得 到广大客户的赞许和支持。
Company with good corporate reputation, first-class quality, dedicated service, and achieved good results. In the same industry enjoys high visibility, received the praise and support of our customers.
1. Analysis of call center network and security management:
济南呼叫中心系统考虑进行网络性能管理、网络配置管理、系统防范、数据备份与恢复、系统容灾管理等的需求。它一般包括网络管理子系统、防范子系统、数据备份子系统、容灾子系统。
Ji'nan call center system focuses on network performance management, network configuration management, system security protection, data backup and recovery, system disaster management and so on. It usually includes network management subsystem, security guard subsystem, data backup subsystem and disaster recovery subsystem.
2、济南呼叫中心系统业务处理及管理分析：
2, Ji'nan call center system business processing and management analysis:
此部分考虑应用业务逻辑的处理和调度需求，考虑向客服系统的使用者提供所有业务层面的应用功能，并通过通信服务代理与数据库和外部系统打交道。它包括座席桌面应用子系统、业务逻辑处理子系统、运营管理子系统和通讯服务子系统，分别实现座席桌面应用、业务逻辑处理、应用管理和通讯等的需求。
This part focuses on processing and scheduling requirements of application business logic, consider providing application function of all service level to the customer service system for users, and through the communication service agent with database and dealing with external systems. It includes the agent desktop application subsystem, business logic processing subsystem, management subsystem and communication subsystem service, realize the agent desktop applications, business logic processing, application management and communication needs.
3、济南呼叫中心系统分析：
3, Ji'nan call center system analysis:
此部分考虑用户的呼叫接入和呼出、呼叫转接处理需求，分析提供电话、传真、信函、Web、EMAIL、WAP、短信、视频等方式的接入选择。考虑分析用户呼叫要求和数据，将该数据传递给业务处理和业务管理系统，同时接收业务处理和业务管理系统的交换请求，对各种电话交换资源、语音资源、传真资源、座席资源等进行统一管理和调度分配，进行呼叫的排队和交换。
This section focuses on the user's call access and call out, call forwarding processing needs, analysis of the telephone, fax, letters, Web, EMAIL, WAP, SMS, video and other access options. Analysis of user requirements and call data, the data will be transferred to the business processing and business management system, at the same time receiving exchange business processing and business management system for all kinds of requests, telephone exchange resources, voice resources, resources, resources such as fax seats for unified management and scheduling, queuing and switching call.
4、呼叫中心平台数据存储及分析分析：
4 、 data storage and analysis of call center platform:
此部分考虑系统中的大部分重要数据存储的需求，并对这些数据进行数据库层的处理；同时利用数据挖掘和数据仓库的技术提供OLAP数据分析处理、数据挖掘等操作的需求。它一般包括数据存储处理子系统、数据分析中心子系统两个部分。
In this part, considering the most important data in the storage system needs, and deal with the database layer of these data; demand at the same time the use of data mining and data warehouse technology provides OLAP data analysis and processing, data mining and other operations. It usually consists of two parts: data storage processing subsystem and data analysis center subsystem.
公司以良好的企业信誉,一流的品质,热诚的服务,取得了良好的业绩.在国内同行业中享有较高的知名度,得 到广大客户的赞许和支持。
Company with good corporate reputation, first-class quality, dedicated service, and achieved good results. In the same industry enjoys high visibility, received the praise and support of our customers.
