传统呼叫中心怎样转型?
作者：admin 来源：本站 发布时间：2017-09-01 13:56:13
Gartner近的一份IT预算项目报告中显示，两年前企业呼叫中心坐席数的增长率为20%，未来的客户服务无论从战略还是运营角度来看，济南呼叫中心系统已经无法支撑和满足互联网及多媒体大数据时代下企业的发展，很多大型企业虽然目前都在经营着庞大的呼叫中心体系。传统呼叫中心将怎样转型?
According to a recent Gartner IT project budget report, two years ago, the number of enterprise call center agents to a growth rate of 20%, the future of customer service either strategic or operational point of view, the development of enterprises in Ji'nan call center system has been unable to support and meet the needs of Internet and Multimedia Era of big data, although there are many large enterprises a large call center management system. How will traditional call centers be transformed?
1、移动化、社交化、多媒体化
1, mobile, social, multimedia
济南呼叫中心系统向多媒体多渠道的社交联络中心转变，“互联网+”时代，通过多终端的移动设备进行互动咨询服务的客户骤然增多，微博、微信、语音留言、远程视频、QQ等都已经成为主流的客服手段，如果想要尽可能的降低客户流失率，就要尽可能的融入多渠道的社交元素，将联络中心打造成动态社区化运营，同时保证用户可以获得一致化的用户体验。
The transformation of Ji'nan call center system to multi channels of social contact center, "Internet plus" era, interactive consulting services through mobile devices more terminal customers suddenly increased, micro-blog, WeChat, voice mail, remote video, QQ has become the mainstream of the service means, if you want as much as possible to reduce the rate of loss of customers and social elements will be as far as possible into multiple channels, will contact the center into a dynamic community operation, while ensuring that the user can obtain consistent user experience.
2、开放接口：低成本、便捷化
2, open interface: low cost, convenient
降低运营成本，达到盈利平衡点是新型呼叫中心的关键之一，济南呼叫中心系统选择使用灵活的呼叫中心API接口，以及呼叫中心插件能够快速提供中小企业呼叫中心低成本方案，并且保证与企业原有IT系统无缝融合与过度。
Reduce operating costs and achieve profit balance is one of the key model of call center, call center in Ji'nan choose to use the system call center API flexible interface, and call center plug can quickly provide small and medium-sized enterprise call center low cost slimming program, and to ensure the seamless integration with the original IT system of enterprise and over.
客户的满意就是对我们的肯定，欢迎您前来选购我公司的产品，我们一直以为您提供产品为己任并一直坚持这样做。欢迎您的光临。
Customer satisfaction is our affirmation, you are welcome to come to buy our products, we have always thought you provide products as their own responsibility, and has always insisted on doing so. Welcome to our company.
According to a recent Gartner IT project budget report, two years ago, the number of enterprise call center agents to a growth rate of 20%, the future of customer service either strategic or operational point of view, the development of enterprises in Ji'nan call center system has been unable to support and meet the needs of Internet and Multimedia Era of big data, although there are many large enterprises a large call center management system. How will traditional call centers be transformed?
1、移动化、社交化、多媒体化
1, mobile, social, multimedia
济南呼叫中心系统向多媒体多渠道的社交联络中心转变，“互联网+”时代，通过多终端的移动设备进行互动咨询服务的客户骤然增多，微博、微信、语音留言、远程视频、QQ等都已经成为主流的客服手段，如果想要尽可能的降低客户流失率，就要尽可能的融入多渠道的社交元素，将联络中心打造成动态社区化运营，同时保证用户可以获得一致化的用户体验。
The transformation of Ji'nan call center system to multi channels of social contact center, "Internet plus" era, interactive consulting services through mobile devices more terminal customers suddenly increased, micro-blog, WeChat, voice mail, remote video, QQ has become the mainstream of the service means, if you want as much as possible to reduce the rate of loss of customers and social elements will be as far as possible into multiple channels, will contact the center into a dynamic community operation, while ensuring that the user can obtain consistent user experience.
2、开放接口：低成本、便捷化
2, open interface: low cost, convenient
降低运营成本，达到盈利平衡点是新型呼叫中心的关键之一，济南呼叫中心系统选择使用灵活的呼叫中心API接口，以及呼叫中心插件能够快速提供中小企业呼叫中心低成本方案，并且保证与企业原有IT系统无缝融合与过度。
Reduce operating costs and achieve profit balance is one of the key model of call center, call center in Ji'nan choose to use the system call center API flexible interface, and call center plug can quickly provide small and medium-sized enterprise call center low cost slimming program, and to ensure the seamless integration with the original IT system of enterprise and over.
客户的满意就是对我们的肯定，欢迎您前来选购我公司的产品，我们一直以为您提供产品为己任并一直坚持这样做。欢迎您的光临。
Customer satisfaction is our affirmation, you are welcome to come to buy our products, we have always thought you provide products as their own responsibility, and has always insisted on doing so. Welcome to our company.
