售后客户服务在客户管理系统中如何管理
作者：admin 来源：本站 发布时间：2017-09-15 15:07:03
客户管理系统是企业维护客户的重要环节之一，完善的售后客户服务，才能和客户建立持续的商务关系，真正做到客户和企业双赢的结果。
Customer management system is an important part of enterprise customer maintenance, perfect after-sales customer service, in order to establish a sustainable business relationship with customers, and truly achieve win-win results of customers and enterprises.
然而往往有很多企业只注重产品如何能销售出去，却忽略了产品的售后客户服务的重要性。要知道，维护好一个现有的客户的成本远远比开发一个新客户的成本低。并且售后客户服务决定着客户二次选择产品的可能性。如果一个产品的售后客户服务不好，客户将不会再次选择这个产品，甚对这个产品的企业也产生了不好的印象，这无疑会让企业遭受不必要的损失。
However, many enterprises only focus on how products can be sold, but ignore the importance of customer service after the sale of products. The cost of maintaining an existing customer is far lower than the cost of developing a new customer, you know. And after-sales customer service determines the possibility of the customer's two choice of products. If a product's after-sales customer service is not good, customers will not choose this product again, and even the product of the enterprise also produced a bad impression, which will undoubtedly cause enterprises to suffer unnecessary losses.
CRM客户管理系统作为以客户管理为核心的CRM系统，可以管理客户从售前-售中-售后的全部的信息和整个流程的管控，因此，企业可以通过CRM客户管理系统更好的进行售后客户服务管理。当客户需要售后客户服务时，济南客户管理系统售后人员可以在该客户的服务合同下新增一个故障单，故障单除了可以记录需要服务的详细信息外，还可以添加相关的图片和方案，售后人员可以根据故障单给客户提供服务。故障单下面的故障单历史可以记录每次故障单的变更，让售后人员可以更好的了解服务的跟进情况，及时给客户提供更好的服务。
CRM customer management system as the CRM system to the customer management as the core, can manage the customer from the pre - sale - all customer service information and the whole process control, therefore, the enterprise can through the CRM customer management system for better customer service customer service management. When the customer needs to customer service customer service, customer service personnel Ji'nan customer management system in the customer service contract under a new single fault, fault of single in addition to record the detailed information in need of services, can also add pictures and related solutions, customer service personnel can provide service to customers according to the single fault. The single history of the failure list below can record the change of each failure list, so that the after-sale personnel can better understand the service follow-up situation and provide better service to the customers in time.
您如果对我们的产品感兴趣或者有任何的疑问，您可以直接给我们留言或直接与我们联络，我们将在收到您的信息后，会时间及时与您联络。
If you are interested in our products or have any questions, you can either leave us a message or contact us directly. We will contact you in the first time after receiving your information.
Customer management system is an important part of enterprise customer maintenance, perfect after-sales customer service, in order to establish a sustainable business relationship with customers, and truly achieve win-win results of customers and enterprises.
然而往往有很多企业只注重产品如何能销售出去，却忽略了产品的售后客户服务的重要性。要知道，维护好一个现有的客户的成本远远比开发一个新客户的成本低。并且售后客户服务决定着客户二次选择产品的可能性。如果一个产品的售后客户服务不好，客户将不会再次选择这个产品，甚对这个产品的企业也产生了不好的印象，这无疑会让企业遭受不必要的损失。
However, many enterprises only focus on how products can be sold, but ignore the importance of customer service after the sale of products. The cost of maintaining an existing customer is far lower than the cost of developing a new customer, you know. And after-sales customer service determines the possibility of the customer's two choice of products. If a product's after-sales customer service is not good, customers will not choose this product again, and even the product of the enterprise also produced a bad impression, which will undoubtedly cause enterprises to suffer unnecessary losses.
CRM客户管理系统作为以客户管理为核心的CRM系统，可以管理客户从售前-售中-售后的全部的信息和整个流程的管控，因此，企业可以通过CRM客户管理系统更好的进行售后客户服务管理。当客户需要售后客户服务时，济南客户管理系统售后人员可以在该客户的服务合同下新增一个故障单，故障单除了可以记录需要服务的详细信息外，还可以添加相关的图片和方案，售后人员可以根据故障单给客户提供服务。故障单下面的故障单历史可以记录每次故障单的变更，让售后人员可以更好的了解服务的跟进情况，及时给客户提供更好的服务。
CRM customer management system as the CRM system to the customer management as the core, can manage the customer from the pre - sale - all customer service information and the whole process control, therefore, the enterprise can through the CRM customer management system for better customer service customer service management. When the customer needs to customer service customer service, customer service personnel Ji'nan customer management system in the customer service contract under a new single fault, fault of single in addition to record the detailed information in need of services, can also add pictures and related solutions, customer service personnel can provide service to customers according to the single fault. The single history of the failure list below can record the change of each failure list, so that the after-sale personnel can better understand the service follow-up situation and provide better service to the customers in time.
您如果对我们的产品感兴趣或者有任何的疑问，您可以直接给我们留言或直接与我们联络，我们将在收到您的信息后，会时间及时与您联络。
If you are interested in our products or have any questions, you can either leave us a message or contact us directly. We will contact you in the first time after receiving your information.
