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CRM客户关系管理系统功能介绍

作者:admin 来源:本站 发布时间:2017-11-22 11:01:32
CRM客户关系管理系统功能主要分为四大部分:
The function of CRM CRM system is mainly divided into four parts:
1、 客户信息管理
1, customer information management
整合记录企业各部门、每个人所接触的客户资料进行统一管理,这包括对客户类型的划分、客户基本信息、客户联系人信息、企业销售人员的跟踪记录、客户状态、合同信息等。
Integrate records of enterprise departments, each person's contact with customer information for unified management, which includes customer type classification, customer basic information, customer contact information, enterprise sales personnel tracking records, customer status, contract information, etc..

2、  市场营销管理
2. Marketing management
制订市场推广计划,并对各种渠道接触客户进行记录、分类和辨识,提供对潜在客户的管理,并对各种市场活动的成效进行评价。
Develop marketing plan, record, classify and identify customers in various channels, provide management of potential customers, and evaluate the effectiveness of various marketing activities.
3、  销售管理
3. Sales management
功能包括对销售人员电话销售、现场销售、销售佣金等管理,支持现场销售人员的移动通信设备或掌上电脑接入。进一步扩展的功能还包括帮助企业建立网上商店、支持网上结算管理及与物流软件系统的接口。
Functions include telemarketing, on-site sales, sales commission and other sales personnel, support on-site sales personnel mobile communications equipment or handheld computer access. Further extensions include helping businesses build online stores, support online settlement management, and interface with logistics software systems.
4、  服务管理与客户关怀
4, service management and customer care
功能包括产品安装档案、服务请求、服务内容、服务网点、服务收费等管理信息,详细记录服务全程进行情况。支持现场服务与自助服务,辅助支持实现客户关怀。
Functions include product installation file, service request, service content, service network, service charge and other management information, and record the whole process of service in detail. Support on-site service and self-service, auxiliary support to achieve customer care.
我们一直来都争取为客户提供更的服务,有广大客户的信任与支持,我们才会做得更好,走的更远,为客户们送去理想的产品,期待与您携手共创美好未来!
We have been trying to provide customers with more perfect service, with the trust and support of our customers, we will do better, go further, for customers to send the ideal product, look forward to working with you to join hands in creating a better future!

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