呼叫中心系统的功能及模式

The modern call center has involved many aspects such as computer technology, computer telephony integration technology, data warehouse technology, customer relationship management technology, switch communication technology, enterprise ERP technology and enterprise management, project management, team management and many other aspects. It has become a unified and efficient service platform. It adopts unified standard service interface to provide users with systematic, intelligent, personalized and humanized services.

济南呼叫中心系统的特点是接听服务对象来电，为服务对象提供一系列的服务与支持，例如在IT行业中的技术支持中心，保险行业中的电话理赔中心等。而电话呼出型呼叫中心一般说来，以从事市场营销和电话销售活动为主，是企业的利润中心。

The call center system in Ji'nan is characterized by receiving calls from service objects, providing a series of services and support for service objects, such as technology support center in IT industry, telephone compensation center in the insurance industry, etc. And call out call center generally speaking, in order to engage in marketing and telephone sales activities, is the profit center of the enterprise.

呼叫中心就是在一个相对集中的场所，由一批服务人员组成的服务机构，通常利用计算机通讯技术，处理来自企业、服务对象的电话垂询，尤其具备同时处理大量来话的能力，还具备主叫号码显示，可将来电自动分配给具备相应技能的人员处理，并能记录和储存所有来话信息。

The call center is in a relatively centralized place, service mechanism composed of a number of service personnel, usually by computer communication technology, processing enterprises, from the service object call us, especially the ability to handle large amounts to words, but also have the calling number display, calls can be automatically assigned to qualified officers, and can record and store all incoming information.

以上的介绍，您了解了吗？如果您有不明白的地方，欢迎您的致电，我们为您介绍，欢迎您的莅临参观哦。

Do you know the above introduction? If you do not understand the place, welcome your call, we would like to introduce you in an all-round way, welcome to visit you.