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客户管理系统的设计依据

作者:admin 来源:本站 发布时间:2017-07-12 15:13:58
客户管理系统讲客户管理的核心是企业与客户的关系。在传统经济时代,企业不做市场和客户需求分析,盲目单一且供不应求,物质极度贫乏,客户对商品无选择权,整个市场处于卖方市场。
The customer management system stresses that the core of customer management is the relationship between the enterprise and the customer. In the traditional economic era, enterprises do not do market and customer demand analysis, blind, single and in short supply, the material is extremely poor, customers have no right to choose goods, the whole market is in the seller's market.

客户管理仅是企业与客户表面上维护的一种适度、有限的关系,实际上就是一种简单、短期的买卖关系或者是一种关系,制约了企业和社会的发展。而在网络经济时代,企业完全按照市场和客户的需求生产各种产品。
Customer management is only a moderate, Limited Business and customer relationship maintenance on the surface, is actually a simple and short term business relationship or a trading relationship, restricting the development of enterprises and society. In the era of Internet economy, enterprises produce products in full accordance with the needs of the market and customers.
产品品种规格繁多且更新换代快,客户选择商品具有很大的自主权,整个市场处于买方市场。此时的客户管理以企业获取利润化为目标,不仅要强调以市场为导向,以客户需求为中心的基本思想,而且还要努力提高服务质量和客户满意度,力求在企业和客户之间建立和保持一种长期、良好的合作关系,加速企业和社会的发展。
Product variety specifications and replacement fast, customers choose goods have great autonomy, the whole market is in the buyer's market. The customer management with the enterprise profit maximization as the goal, not only to emphasize the basic idea of market-oriented, customer demand as the center, but also to improve the service quality and customer satisfaction, and strive to establish and maintain a long-term and good cooperation relationship between enterprises and customers, to accelerate the development of enterprises and society.
系统设计阶段应当根据用户的需求,明确地描述数据库(数据库服务器端)和应用界面(客户端)实现的功能,即决定哪些功能由服务器端实现,哪些功能由客户端实现。对于客户/服务器应用程序,许多功能既可以在服务器端实现又可以在客户端实现。
The system design stage should be based on the needs of users, clearly describe the database (database server) and application interface (client) to achieve the function, that is to determine which function is realized by the server, which functions by the client system. For client / server applications, many functions can be implemented both on the server side and on the client side.
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