客户关系管理系统的功能特点
作者：admin 来源：本站 发布时间：2017-09-22 14:40:30
客户关系管理的功能可以归纳为三个方面：市场营销中的客户关系管理、销售过程中的客户关系管理、客户服务过程中的客户关系管理。
The function of customer relationship management can be summed up in three aspects: Customer Relationship Management in marketing, customer relationship management in sales process and customer relationship management in customer service process.
市场营客户关系管理系统在市场营销过程中，可有效帮助市场人员分析现有的目标客户群体，如主要客户群体集中在哪个行业、哪个职业、哪个年龄层次、哪个地域等等，从而帮助市场人员进行精确的市场投放。
Market management and customer relationship management system in the marketing process, can help marketers effective analysis of the existing target customer groups, such as the main customer groups in which industry, which, which age level, occupation which regions and so on, to help the market to make accurate market personnel.
销售销售是客户关系管理系统中的主要组成部分，主要包括潜在客户、客户、联系人、业务机会、订单、回款单、报表统计图等模块。业务员通过记录沟通内容、建立日程安排、查询预约提醒、快速浏览客户数据有效缩短了工作时间，而大额业务提醒、销售漏斗分析、业绩指标统计、业务阶段划分等功能又可以有效帮助管理人员提高整个公司的成单率、缩短销售周期，从而实现效益的业务增长。
Sales and sales are the main components of customer relationship management system, which mainly include potential customers, customers, contacts, business opportunities, orders, cash orders, statements, statistical charts and other modules. The clerk by recording the content of communication, the establishment of the schedule, inquiry and appointment reminders, fast browsing customer data can effectively shorten the working time, and the large business, remind the sales funnel analysis, statistics, business performance indicators such as stages and can effectively help managers improve the whole company into a single rate, shorten the sales cycle, in order to achieve the biggest benefit of business growth.
客户服务主要是用于快速及时的获得问题客户的信息及客户历史问题记录等，这样可以有针对性并且的为客户问题，提高客户满意度，提升企业形象。主要功能包括客户反馈、方案、满意度调查等功能。
Customer service is mainly used to timely obtain customer information and customer history records, it can be targeted and efficient for customers to solve problems, improve customer satisfaction, enhance the corporate image. The main functions include customer feedback, solutions, satisfaction surveys, and other functions.
我们以优良的产品，的服务，可靠的信誉，为您的事业成功助一臂之力，竭诚欢迎各界同仁惠顾洽谈业务！
We have excellent products, perfect service, reliable reputation, to help you succeed in your career, we sincerely welcome colleagues from all walks of life to discuss business!
The function of customer relationship management can be summed up in three aspects: Customer Relationship Management in marketing, customer relationship management in sales process and customer relationship management in customer service process.
市场营客户关系管理系统在市场营销过程中，可有效帮助市场人员分析现有的目标客户群体，如主要客户群体集中在哪个行业、哪个职业、哪个年龄层次、哪个地域等等，从而帮助市场人员进行精确的市场投放。
Market management and customer relationship management system in the marketing process, can help marketers effective analysis of the existing target customer groups, such as the main customer groups in which industry, which, which age level, occupation which regions and so on, to help the market to make accurate market personnel.
销售销售是客户关系管理系统中的主要组成部分，主要包括潜在客户、客户、联系人、业务机会、订单、回款单、报表统计图等模块。业务员通过记录沟通内容、建立日程安排、查询预约提醒、快速浏览客户数据有效缩短了工作时间，而大额业务提醒、销售漏斗分析、业绩指标统计、业务阶段划分等功能又可以有效帮助管理人员提高整个公司的成单率、缩短销售周期，从而实现效益的业务增长。
Sales and sales are the main components of customer relationship management system, which mainly include potential customers, customers, contacts, business opportunities, orders, cash orders, statements, statistical charts and other modules. The clerk by recording the content of communication, the establishment of the schedule, inquiry and appointment reminders, fast browsing customer data can effectively shorten the working time, and the large business, remind the sales funnel analysis, statistics, business performance indicators such as stages and can effectively help managers improve the whole company into a single rate, shorten the sales cycle, in order to achieve the biggest benefit of business growth.
客户服务主要是用于快速及时的获得问题客户的信息及客户历史问题记录等，这样可以有针对性并且的为客户问题，提高客户满意度，提升企业形象。主要功能包括客户反馈、方案、满意度调查等功能。
Customer service is mainly used to timely obtain customer information and customer history records, it can be targeted and efficient for customers to solve problems, improve customer satisfaction, enhance the corporate image. The main functions include customer feedback, solutions, satisfaction surveys, and other functions.
我们以优良的产品，的服务，可靠的信誉，为您的事业成功助一臂之力，竭诚欢迎各界同仁惠顾洽谈业务！
We have excellent products, perfect service, reliable reputation, to help you succeed in your career, we sincerely welcome colleagues from all walks of life to discuss business!
